FAQ | Goosfie

FREE SHIPPING ON ALL ORDERS OVER $85

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FAQ

1. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

2. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

 3. Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

 4. How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

 5. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

6. How long does shipping take & how can I track my package?

First:  After you finish your order, it will be captured and transfer to "Processing" process. This process would take 1-2 days to complete.

Second:  After the "Processing" process, your order will be ready to shipped out. We will send you the tracking number via the email that you used when you placed your order. The shipping time would take from 15 to 20 business days.

* Please note that shipping in Holiday season would take 5 - 7 business days more than usual.

7. What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately at CS.Goosfie@gmail.com

 

Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order.

 


If you still have any question, please contact us directly at email CS.Goosfie@gmail.com